Job Title Service Engineer
Job Type Full Time
Location UK – Various
Reports To Service Contracts Manager/Senior Service Engineer
Direct Reports None

Before applying for this role, please read our Candidate Privacy Notice.

The Role

The Service Engineer shall be responsible for the resolution of technical service issues within the region.

The post-holder will have obtained experience in the electronic security industry, specifically CCTV, Access Control and Intruder Detection systems and possess the abilities to resolve the majority of service/maintenance issues.

The post-holder will also possess the skills to provide system fault diagnosis and for the resolution of technical issues across all clients’ sites, communications – both written and verbal, problem solving, identification of parts/materials and co-ordination with client and site personnel.

Duties and Responsibilities

  • QSG Procedures: Ensure that all company procedures are adhered to on all projects and compliance with NSI procedures in all relevant areas of activity/projects.
  • Client Procedures: Ensure that all client specific procedures are adhered to at all times, e.g. site access.
  • Reactive calls: Respond to allocated calls, resolve and advise Help Desk, complete and return all relevant documentation, and participate in Out of Hours on Call Rota.
  • Planned Preventive: Carry out PPM’s as allocated, complete and return all relevant documentation.
  • Health & Safety: Ensure compliance with all H&S requirements on all sites/contracts. Inform management and Service Help Desk of requirements for Risk Assessments and Method statements.
  • Client/Contract Liaison: Communicate with all parties involved on a regular basis.
  • Technical Assistance: Provide technical advice and assistance, including identification of replacement parts. Carry out small works projects as required.
  • Communications: Communicate effectively (both written and verbal) with regard to contracts and within QSG.
  • Documentation: Ensure all forms are completed correctly and submitted to Service Help Desk upon completion.
  • Handover: Assist with ensuring that all service contracts passed from projects are acceptable and signed off only where compliant.
  • Codes of Practice: Ensure that all works undertaken are compliant in terms of all legislative and statutory codes of practice.

Education/Experience

Essential

  • Technical fault diagnosis
  • Strong communication skills – both written and verbal
  • Problem solving and attention to detail
  • Co-ordination with both client and on site personnel

Desirable

  • Security or Engineering Apprenticeship, ONC or equivalent
  • 5 years+ industry experience

Applying

To apply please email a covering letter with a full CV to our careers team.

Contact Us

Please complete this form and we will get back to you as soon as we can.