INNOVATING, INTEGRATING, PROTECTING

Service & Maintenance

Service and Maintenance

Quadrant is committed to delivering service levels that genuinely fit customer needs, customised to the environment they operate in at a price they can afford.

Ensuring your security system continues to do what it was designed for – protecting, assets, people and resources, is what we do best.

QSG has over 30 years in the electronic security industry and we are passionate about delivering excellent customer service. Our service spectrum is genuinely
flexible and bespoke and takes into account all the critical service components.

It covers a range of service and maintenance options from planned preventative maintenance to all year round, guaranteed repairs in 2 hours.

How we deliver

Our service is delivered through a national infrastructure of highly trained, locally based engineers, supported by a state-of-the- art, Service Management System and call centre.

Our 24/7 helpdesk is staffed by qualified personnel who can access your system / database to best manage a quick response to your service request. In some cases we may be able to fix problems over the phone there and then. If a service visit is required detailed routing, fault and system information is sent to the engineer. We use PDA / mobile devices to track and monitor our engineers improving response time, efficiency and productivity.

What we deliver

The service we deliver is based on your requirements. We spend time understanding what you actually need and then match our service to your needs.
We consider, budget, response and fix times, parts and labour, call-out and
technology.

Our contracts are flexible in terms of what they cover; warranty, warranty plus, planned preventative maintenance, callouts, vouchers for call-outs, labour only, fully comprehensive and life cycle management process.

Our flexibility extends to financing as well, giving you the option to include a complete technology refresh as part of your maintenance service.

For further information on our service and maintenance offering click on the ‘Why
not get in touch’ button.