Service Spectrum

Quadrant is committed to delivering service levels that genuinely fit customer needs, customised to the environment they operate.

In the security sector, off-the-shelf or gold-silver-bronze service packages rarely fit service requirements on the ground. Packages tend to be constructed for the benefit of the supplier and not the customer. Quadrant’s service and support is genuinely flexible and bespoke.

Principles

We refer to the Quadrant service as a spectrum as it covers all demands across four critical service components. The customer enjoys choice and flexibility for response time, materials, type of cover and technology.

Our service offering is wide ranging, offering flexible service levels across a number of dimensions:

• Response time element
• Materials element
• Type of labour cover
• Technology cover